Complaint Resolution Form

The January 2009 MAPCL Newsletter is Online!
29/12/2008 11:58 am
The January online edition of our newsletter is posted.

The 4th Annual Art Show for B.C Artists with Developmental Disabilities was a terrific Success
19/10/2008 9:10 am
Our annual event was bigger and better than ever...Here are the pictures from the event.

The 2007 - 2008 MAPCL Annual Report is Online!
23/9/20086 9:10 am
The 2007 - 2008 Annual Report is posted.

The 2007 - 2008 MAPCL Outcomes Management Report is Online!
23/9/2008 9:13 am
The 2007 - 2008 Outcomes Management Report is posted.

MAPCL's Statement of Principles Video series online
28/05/2007 3:15 pm
Our Statement of Principles Video series is now online.

Looking for a new and exciting career? View Careers at MAPCL

Looking for more useful information? View MAPCL's Resource Links

Our 2008 Strategic Planning Report is now available for downloading.

You can now search the entire MAPCL website using Google.

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Employees can now access our Employee Resource Centre.

View our privacy statement.

Listen and take a look at our new Public Service Announcements.

Find out more from our Case For Support in PDF format including:

• Our Philosophy
• Our History
• Our Services
• Our Capacity
• Our Challenges
  

The Continuing Quality Improvement Officer works in conjunction with Programs, Human Resources, and Administration, to assure consistent quality of service and continuing improvement in all areas.

MAPCL’s relationship with CARF and our standing as an accredited service provider obliges us to maintain and continue to enhance service as measured by over 900 standards by which we are evaluated at least every three years.  

The CQI Officer apprises CARF regularly of our operational and administrative conformance to those standards and further develops and implements plans for improvement.

Key elements of the CQI Officer’s day-to-day role and responsibility includes, but is not limited to:

• Accreditation, and our relationship CARF
  
  
• Developing and refining Outcomes Management and Quality Assurance systems
  
  
• Developing, implementing and analyzing staff training programs

Should you have any questions regarding MAPCL’s relationship with CARF, our commitment to Continuing Quality Improvement, please do not hesitate to contact MAPCL’s Continuing Quality Improvement Officer directly.

David Livingstone
Continuing Quality Improvement Officer - MAPCL
(604) 299-4001 ext. 240

The impact on our service to individuals, as a person-centered organization  is deeply impacted by continuing quality assurance.

The role of this department is to audit the entire MAPCL constellation of services to insure:

1. That vulnerable individuals we support learn that they can be empowered, contribute to their communities, experience a higher degree of personal control in their lives and generally participate in change and improving the quality of their lives.
   
   
2. That isolation often experienced by persons with disabilities are lessened by opportunities for networking and developing friendships
   
   
3. That the uniqueness and creativity of individuals is respected and nurtured.
   
   
4. That the personal values and vision of MAPCL’s leadership remain person-centred and that support and training of staff at al levels in the agency remains a constant process.

The role of Continuing quality assurance is “paying attention”to five levels of involvement. Those are individuals, service response, programs, family friends, community and policy. The assumption of quality is not sufficient. Quality which is continuous and incremental is the result of asking questions, responding to change and when and how to build quality into change, policy and the culture of an agency.

David Livingstone comes from a program management background and has worked intensively as a CARF accreditor across North America. His knowledge of performance indicators and quality of life issues for MAPCL’s clients is formed through experience and contact with agencies across Canada and the United States.